Question 1

How fast will my order be delivered?

Accepted Answer

Small orders are usually processed automatically within a few minutes. In rare cases a service can be temporarily busy – delivery may then take up to 48 hours. Large orders naturally take longer because more needs to be delivered. The estimated delivery time is shown on each product page.

Question 2

Is it safe to buy followers / likes / views?

Accepted Answer

Yes – we never need your password. You only provide your profile link or username. Our service is 100% safe and does not put your account at risk.

Question 3

Which payment methods do you accept and how secure is it?

Accepted Answer

We accept TWINT, Visa, Mastercard, Apple Pay, Google Pay and Klarna. Card payments are processed via Stripe – one of the world's largest and most secure payment providers (PCI-DSS Level 1 certified). Your card details never reach our servers; they are encrypted and sent directly to Stripe. TWINT payments are handled separately through the official TWINT plugin directly with TWINT AG, also fully encrypted and protected by Swiss banking standards. We only see whether a payment was successful.

Question 4

What happens if I lose followers?

Accepted Answer

Every service comes with a 30-day refill guarantee. If you lose followers, likes or views within those 30 days, simply contact us via the form with your order number – we will refill them for free.

Question 5

My profile has to be public – why?

Accepted Answer

So our systems can see your profile and deliver followers / likes / views, your account must be public during delivery. You can switch it back to private afterwards.

Question 6

I entered the wrong link – what now?

Accepted Answer

Write to us immediately via the form below with your order number and the correct link. As long as the order has not started yet, we can adjust it.

Question 7

Username not found – what does that mean?

Accepted Answer

This usually happens when the username was misspelled, or the profile was renamed or deleted in the meantime. Check your link / username and contact us with the correct details – we will restart delivery.

Question 8

Can I stop or change a running order?

Accepted Answer

As long as delivery has not started yet, we can adjust or stop the order. Please contact us as soon as possible with your order number.

Question 9

Do you also offer real comments?

Accepted Answer

Yes, we offer comments in different variants (random, custom or emoji). You will find them in our categories for Instagram, TikTok & Co.

Question 10

Will I receive an invoice?

Accepted Answer

Yes – after every order you automatically receive an official invoice by email. You can also log in on our website and download all your invoices anytime as PDF under "My Account".

Question 11

Can I get a refund?

Accepted Answer

If an order could not be fully delivered, we refund the corresponding amount. Just contact us with your order number.

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